Job Title – Lift Repairs Estimator
Pickerings Lifts is a national, well established, privately owned, independent, leading lift specialist with 170 years’ experience. Due to continued success and growth, we require a Lift Repairs Estimator to operate out of our Central office.
This role presents a great opportunity to join our team in the Central office as a Lift Repairs Estimator, with the view of progressing to management level. The purpose of this role is to raise quotes for repairs, and through providing an efficient administration service, ensure that customer’s orders are processed, maintaining high standards of customer service at all times.
Main Duties:
- Quoting from insurance, service and call out reports
- Placing insurance items onto service calls
- Carry out detailed site surveys when required
- Booking in parts
- Follow up on Client quotes
- Answering calls
- Process orders on the in-house maintenance system
- Assist with customer breakdown calls and liaise with Engineers
- General administration duties
Person specification:
- Previous experience of successfully handling high volumes of external & internal communication
- Confident and professional communication style demonstrating proficiency of Outlook
- A professional & confident telephone manner
- Previous experience of creating and maintaining filing and other office administration systems.
- Confident using Microsoft word
- Experience with quoting on insurance reports
- Understanding of the lift industry and equipment preferred but not essential
- Strong organizational skills and the ability to plan your own work, using initiative to meet deadlines
- Team working ability together with the ability to accept and follow instructions
- The ability to manage pressure and conflicting
- NVQ L2 in Business Administration or Customer Service preferred but not essential
What we offer
- High earnings potential
- Quarterly bonus
- 25 days holiday plus statutory bank holidays
- Pension scheme
- Company Sick Pay
- Flu Jab
- Training & Development Investment
- Retail discount scheme
