Job Title: Office Team Leader
Pickerings Lifts is a national, well established, privately owned, independent, leading Industry specialist with 170 years’ experience.
We require an Office Team Leader to join our team at our Midlands regional office. The purpose of the role will be to manage and actively participate in an efficient and seamless administration service for the regional office.
Main Duties
- Effectively lead and support our administration team
- Provide a professional and courteous telephone service to internal and external customers
- Ensure all entrapments and callouts are dealt with in a timely manner
- Support customers with daily contract management
- Review quotations and orders for specific clients to meet defined targets
- Manage the reactive call work stream and out of hours call rota
- Schedule new service contracts on the in-house maintenance system
- Drive and achieve monthly service deadlines
- Enter customer quotations and quotation follow-up letters on dedicated service management system
- Capture all office data as required within the general administration remit
- Ensure all paperwork is appropriately filed
- Process and verify all engineers’ paperwork
- Prepare timesheets.
- Daily control of engineer’s job loading
- Provide administration assistance to all business units as required
- Any other duties as required by management
Skills and Experience
- NVQ Level 2 or above in Business Administration or Customer Service
- Basic understanding in a Lift / Engineering environment
- Proven and demonstratable Team Leadership skills
- Be able to demonstrate commercial acumen
- Excellent IT Skills (Microsoft word & Excel)
- Meticulous attention to detail
- Professional telephone manner
- Excellent communication skills both written and oral
- Effective time management skills
What we offer:
- 25 days holiday plus statutory bank holidays
- Contributory pension scheme
- Company paid sick pay
- Training & Development Investment
- Employee retail discount scheme and annual flu vaccination
Pickerings Lifts is an Equal Opportunities employer and positively welcomes suitable qualified and experienced applications from individuals irrespective of sex, race, gender, age, national origin, religion, religious belief, sexual orientation, or disablement. We are committed to diversity, equity and inclusion in the workplace. A copy of our Diversity, Equity & Inclusion Policy is available on request.
If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.
