Services & Products
This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
We supply, install, modernise, refurbish, service and maintain a wide range of lifts, escalators, travelators, loading systems and mobility equipment. Seen as the Trusted Partner to thousands of instantly recognisable businesses, we are the largest independent lift service company in the UK.
Pickerings Europe Limited is a registered company (no. 3217853). The registered address is Globe Elevator Works, PO Box 19, Stockton-on-Tees, TS20 2AD. We also have 13 regional offices UK-wide.
We obtain information about you when you call, email us or use our website, for example, when you contact us about products and services, register to receive our newsletters or download our brochures.
When we receive an email via our website contact form we collect your name, company name, email address, telephone number and any other information which you provide within your message.
Lawful basis for processing – Legitimate interests
To process any enquiry or request which we receive and keeping records of correspondence.
When we receive an email to our enquiries mailbox (enquiries@pickeringslifts.co.uk) or individual employee’s inbox we collect your email address and any other information which you provide, such as name, job title, contact telephone number(s) and any information contained within your email signature.
Lawful basis for processing – Legitimate interests
To process any enquiry or request which we receive and keeping records of correspondence.
When we receive a telephone call from you, we may collect your name, contact telephone number(s) and any other information which you provide during our conversation. We do not record phone calls.
Lawful basis for processing – Legitimate interests
To process any enquiry or request which we receive and keeping records of correspondence.
When we receive any enquiry, we will collect your email address and any other information which you provide, such as name, job title, contact telephone number(s), any information contained within your email signature and any attachments which you send.
Lawful basis for processing – Legitimate interests
To process marketing communications concerning the products and services which we supply that we believe will be of interest to you in terms of your job role or the company you represent.
When someone visits www.pickeringslifts.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.
A third-party service, Google Analytics, is used to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will make it clear when we collect personal information and will explain what we intend to do with it.
We will not sell or share your information such as your name and contact information to third parties to use for their own marketing purposes.
We process personal information for numerous business purposes, which include some or all the following:
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information we believe will be relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud.
We review our retention periods for personal information regularly. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Third-party service providers working on our behalf: We may pass your information to our third-party service providers, agents and other associated organisations to complete tasks and provide services to you on our behalf (for example to send you mailings).
However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
Please be reassured that we will not release your information to third parties, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for prevention of fraud or other crime.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers.
We will take steps with the aim of ensuring that your privacy rights continue to be protected.
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if your personal details change you can notify us of any updates by contacting us at data.protection@pickeringslifts.co.uk or in writing to Pickerings Europe Ltd, Globe Elevator Works, PO Box 19, Stockton-on-Tees, TS20 2AD.
You have the right to object to our processing of your personal information under legitimate interest, however, any objection may result in us being unable to fulfil any enquiry or request we have received.
While we will only ever send you marketing communication which we believe will be of interest to you in terms of your job role or the company you represent. If you do not wish to receive any marketing communication, you can opt-out by notifying us at data.protection@pickeringslifts.co.uk or contacting us at Pickerings Europe Ltd, Globe Elevator Works, PO Box 19, Stockton-on-Tees, TS20 2AD.
Alternatively, every marketing email which we send will have the facility for you to update your interest preferences to tailor the communications you receive or unsubscribe from all future marketing communications.
You have the right to ask for a copy of the information Pickerings Europe Ltd hold about you free of charge.
Our cookie policy is available here Cookies Policy
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access those using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.
Our website uses Monday.com CRM platform, that tracks website form submissions containing an email address and information users provide when sending us an enquiry. Data collected by Monday.com is for Pickerings’ internal use only.
Google analytics tracks website visits. The information collected does not include any sensitive personal data. The information collected is used to improve our website usability.
Monday.com Privacy Policy
Should you wish to complain about our processing, storage, accuracy or accessibility of your personal information we ask you to contact Rachel Swales, HR Manager in the first instance at data.protection@pickeringslifts.co.uk or contacting us at Pickerings Europe Ltd, Globe Elevator Works, PO Box 19, Stockton-on-Tees, TS20 2AD and we will endeavour to rectify any issue.
You also have the right to complain with the Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113.
Any questions regarding this Policy and our privacy practices should be sent by email to data.protection@pickeringslifts.co.uk or by writing to Pickerings Europe Ltd, Globe Elevator Works, PO Box 19, Stockton-on-Tees, TS20 2AD.
